Remote Support WorldWide

White Label Services

• National Support Center Tier 0 Support Services
• Network Operations Center Tier 1-3 Support Services
• Point of Sale Support
• Single Application Support
• End User Enterprise Support
• White Labeled Availability
• Enterprise Infrastructure Support
• Staff Augmentation

Reporting and Analytics

• KPI Identification
• Scheduled KPI Reporting
• Quarterly Briefing and Review Services
• Trend Identification and Management
• White Glove Reporting
• POC Design, Implementation, and Follow Up
  

Ticket Application Support

• CRM Licensing, Configuration, and Management Services
• CRM Selection Services
• CRM-Agnostic Support
• White Glove Ticketing Application Support
• Workflow Design
• SOP Generation
• Knowledge Base Generation and Maintenance

Vendor Management

• Vendor Liaison Services
• Escalation Design and Support
• Coordination and Planning Services
• Change Management Support
• Vendor SOP Creation and Dissemination

IT Staff Augmentation
Sometimes you need a little extra help to manage your IT operations. Our staff augmentation services provide skilled IT professionals who can work alongside your team to get the job done.

• After hours and weekends support
• 24x7x365 Support